Hearing loops are installed at the Information Point and Ticket office in each competition venue.

Hearing augmentation devices can be hired at all venues, for all sport sessions.

The devices fit over the ear and provides a direct feed of the stadium audio system. The content broadcast over the venue speaker system and via the hearing augmentation device will be the same. These devices may enhance the experience for spectators with hearing or visual impairments. 

If you’ve not already confirmed you would like to use a device, please visit our Information Points on site where you can collect one on your arrival at your session.

Emails will be sent to those customers who advised us during the ticketing registration process that they have a visual or hearing impairment, to confirm if they would like to use the service. If you didn’t advise us that you have an impairment, but you would like use a device, please visit the Venue Information Point when arriving for your session.

When registering your ticket account, you will have been asked to confirm any accessibility requirements. Based on the boxes ticked, appropriate seating will have been allocated or made available for you to choose from. If your requirements have changed since booking, please contact us.

Changing Places toilets, which are adult change facilities with a changing bed, hoist, toilet, and sink will be available at Alexander Stadium, Arena Birmingham, Coventry Stadium & Arena, Edgbaston Stadium, University of Birmingham, Victoria Park, NEC, Sandwell Aquatics Centre and Smithfields.  

Looking for a changing places facility on your journey or if your venue doesn’t have one? Please visit, https://www.changing-places.org/find

Toileting facilities for Assistance Dogs will be available at all venues.

Locations are included on our venue maps or one of our Commonwealth Collective will be able to direct you when you arrive at the venue.  

An accessible golf buggy service will be available at Alexander Stadium, Coventry Stadium & Arena, Cannock Chase, Sutton Park, Warwick, Lee Valley, University of Birmingham, and the NEC. 

The buggy does not need to be booked in advance. Buggy routes and stop information can be found on the maps on our Games Venues information pages, https://www.birmingham2022.com/visit

Wheelchair Charging

Wheelchair charging is available at all venues, at our Information Points. 

British Sign Language (BSL) Interpretation

BSL Interpretation is available at both our Opening and Closing ceremonies.  If you wish to access this service and have not already confirmed this please contact us.

Wheelchair Hire

Wheelchairs can be hired at all our venues to assistance spectators to and from their seats. If you require wheelchair assistance, please approach one of our Commonwealth Collective volunteers.

A range of accessible travel options are available to travel to venues, including accessible shuttle buses from dedicated accessible stations and blue badge parking (to be pre-booked) either at venues or linked by accessible shuttle bus.

Games Shuttle Bus

We aim to ensure all shuttle buses are fully accessible, however there is additional assistance available for those requiring it.

If the dedicated Blue Badge parking is fully booked at your venue, why not consider using the Games dedicated accessible shuttle bus service which is included within your ticket.

The accessible shuttle buses will operate from key train stations to all venues, except The NEC and Smithfield. See table below for the pick-up and drop off locations.

Mobility Scooter Users

Please note that only class 2 mobility scooters can be accepted on accessible buses. “Class 2” mobility scooters with 3 or 4 wheels will be accepted provided they are no more than 600mm wide and 1000mm long, with a turning radius not exceeding 1200mm. The mobility scooter plus user must not exceed 300kg. Class 3 scooters which are larger will not be permitted.”

Wheelchair Users

Wheelchairs can be accommodated on all accessible shuttle buses, subject to these maximum dimensions and a combined user and wheelchair weight limit of 300kg:

• total length of 1200mm, including extra-long footplates
• total width of 700mm

*Coventry Arena & Stadium: there will be a dedicated accessible shuttle bus service to serve rail passengers from Coventry Station and pre-booked Blue Badge parking at Westminster Road Car Park. The shuttle for both will be located immediately outside Coventry train station entrance, approximately 200-250m walk to the venue. The shuttle buses will take people to the venue, either to the north or south depending on where seated. Loan wheelchairs will be available for people who may require additional assistance. 

After the event there will be a 20–30-minute vehicle hold to the north of the venue where no vehicles can be loaded / leave the venue due to the volume of spectators exiting and therefore spectators using the accessible shuttle bus from the north will asked to remain in their seats until just before the vehicle hold is lifted and will then be able to access the shuttle buses and return to Coventry Station.

**Sutton Park: due to the field of play, the accessible shuttle will drop spectators 750m from the venue entrance. From here there will be staff and loan wheelchairs available to support, and then an onward wheelchair accessible buggy to the venue.

Catch the Train

Situated in the centre of the country the Midlands is well connected by local and national rail services. If you require assistance while travelling, please book this via the relevant train operator in advance of your journey.

Accessible shuttle buses will be operating from nominated accessible stations to venues as detailed below. These do not need to be pre-booked.

Information on current rail timetables can be found in 'Catch the Train'.

Catch the Tram

Please note: The metro will not operate through Birmingham City Centre on Marathon Day (30 July). For spectators with accessibility requirements travelling to Arena Birmingham on this day, a shuttle bus will run from Smallbrook Queensway to this venue only.

Drive

There are temporary road restrictions and no parking, pick-up or drop off facilities at venues except pre-booked blue badge parking.

For spectators with accessibility requirements please use the dedicated Blue Badge booking locations or the rail and accessible shuttle options.

All Blue Badge parking is free but has limited availability and must be pre-booked.